A Day in the Life of Logixal’s Service Team: How We Solve Problems Before You Notice Them

At Logixal, our service team is the backbone of ensuring seamless operations for businesses across London and all over Europe. Whether it's managing your unified communications, securing your IT infrastructure, or keeping your print services running smoothly, our proactive approach means we often solve issues before you even realise they exist. Here’s a glimpse into a typical day in the life of our expert service team.

7:30 AM: The Day Starts Early

The day for our service team begins bright and early, with our technicians logging into the monitoring dashboard that oversees hundreds of systems across our client base. Our advanced tools continuously check for any irregularities, flagging potential problems like software updates that didn’t install, systems running at critical capacity, or threats attempting to breach security protocols. By catching these issues before they escalate, we ensure our clients' operations remain unaffected.

8:30 AM: Team Briefing and Prioritisation

After an initial scan of the systems, it’s time for the daily team briefing. At Logixal, communication is key. Each member of the service team brings insights from their monitoring sessions, and the team collaboratively prioritises any flagged issues. Whether it's a potential network vulnerability or a printer issue, tasks are assigned based on urgency, and our engineers get to work.

9:00 AM: Behind-the-Scenes Problem Solving

Our proactive service isn’t limited to reacting to alerts. By monitoring trends and analysing data, the team can often predict when equipment is likely to fail or when network bandwidth might become overloaded. We regularly schedule maintenance activities such as server reboots, patching, and firmware updates to ensure everything stays in top condition. This keeps systems running optimally without downtime during your working hours.

For example, one of our clients had an issue where their printers were intermittently slow, but they hadn’t reported it yet. Our service team spotted the issue, traced it back to a software misconfiguration, and resolved it remotely, saving the client from the frustration of a disrupted workflow.

11:00 AM: Service Calls and Consultations

Some of our clients have needs that go beyond automatic monitoring. Maybe their team is expanding, and they need to add new devices to the network, or perhaps they need a more in-depth security solution. Our service team is always available for consultation and on-site visits. Whether it’s setting up new devices or advising on data security improvements, we stay ahead of the game, delivering solutions tailored to the unique needs of each business.

1:00 PM: Lunch with a Side of Monitoring

Even during lunch breaks, our service team has an eye on your systems. With live alerts pushed to mobile devices, our technicians are ready to step in immediately if a critical issue arises. The peace of mind that comes with knowing your IT infrastructure is being looked after is something we take pride in delivering.

2:00 PM: On-Site Support for Critical Issues

While many issues can be solved remotely, sometimes a hands-on approach is necessary. Today, for example, one of our technicians heads out to a client’s office where a network printer has gone offline. On arrival, they diagnose the problem, replace the faulty hardware, and ensure that everything is back up and running without affecting the client’s productivity.

4:00 PM: A Final Check of the Day

As the workday begins to wind down for our clients, the service team performs another round of system checks. Any new alerts are investigated, and potential issues are logged for early-morning attention the next day. Our technicians leave no stone unturned when it comes to ensuring a smooth and secure IT environment.

Why Logixal’s Service Team Is Essential to Your Business

Our service team isn’t just reactive. They’re proactive problem-solvers. With the latest tools and technologies at their fingertips, they can identify issues before they cause disruptions. Our team is always ready to step in and support your business so that you can focus on what matters most without worrying about your tech infrastructure.

At Logixal, we believe that the best service is the one you don’t even notice. Our clients trust us to keep their systems running smoothly, and that’s exactly what we deliver, day in and day out.