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Current opportunities

• Project Coordinator / Assistant
  Full-time
  Open Accordion Item
  Full-time

  Logixal, an awarded Platinum in Investors in People, is looking for Project Coordinator to join our expanding team on our journey of providing the highest service levels in the competitive world of MSPs. We are looking to train and develop the next generation Project Manager to take our projects from pitch to delivery. You will be passionate about what we do and the love the fast-paced nature of the business.

  Your main responsibility will be acting as the lead role in planning, executing, monitoring, controlling, and closing out projects.

  The Role

  • Delivering projects to strict deadlines.
  • Be proactive and take initiate to solve any problems that arise.
  • Be flexible with your role and be keen to be involved in varied tasks.
  • Be an excellent communicator and a team player.
  • You will prioritise work and bring a composed and methodical attitude to high-pressure/stress situations.
  • You will be hands-on and happy to be involved in all stages of a matter, including data processing, analysis, review support and production.

  Profile 

  To be considered for this role, you must have the following qualities:

  • Good communication skills are paramount (verbal and written).
  • Must be curious and eager to learn / evolve quickly.
  • Able to take ownership of a product and defend various interests.
  • Be approachable and personable to a variety of individuals, ranging from C-Suite to clients
  • You have a strong attention to detail.

  If the above sounds like something you would enjoy, then we would love to talk to you. Please apply and let’s see where this takes us!

  In return you will receive:

  • The opportunity to be mentored and working closely with the Projects team
  • Receive training (internal / external) when necessary – including Prince2 & ITIL.
  • You will be working from the office in Shoreditch Monday to Friday

  Interested in applying? Send your CV to [email protected]

   

• 2nd line Technical Support Engineer - MSP
  Full time
  Open Accordion Item
  Full time

  About you:

  You are a natural problem solver, an A+ team player, have great verbal and written communication skills. You love a good challenge! - You have an enthusiasm for learning new technologies in an energised, team-oriented environment. You ideally hold an appropriate degree, have experience managing and responding to multiple issues at the same time and have at least 2 + years’ experience in using RMM technologies.

  On a Technical level you have at least 3+ years’ experience with Helpdesks, Salesforce, SharePoint, Integration of Hardware and software solutions, and Virtual Server environments on MS Hypervisor and VMWare. - You are well acquainted with LAN, WAN, TCP/IP, AD, DNS/DHCP, NAS, SAN, VOIP, VPN, VLAN, SaaS, HaaS, SQL/MYSQL, Wireless, Hyper Cloud (Azure/AWS certified), Azure Active Directory and other related technologies. You have expertise with Windows Server Operating Systems, 2rd line support, security audits, firewalls, Switches, End-Point Security, infrastructure management, asset, and compliance audits, assessment for cloud readiness (integration of legacy IT systems into the cloud) and hybrid environments.

  About the Position:

  This is a hands-on role where you will:

   

  • Dealing with 1st & 2nd line assigned tickets, providing support via RMM tools
  • Troubleshoot, fix, and escalate incidents as required, ensuring they are resolved within customer service level agreements or against key performance indicators
  • Monitor networks and provide guidance on security risks and improvements
  • Administrate instances on Azure and AWS
  • Administrate SharePoint
  • Log all customer contact in the support ticketing system, maintaining complete information
  • Develop strong product and business expertise of AutoTask/Datto products
  • Maintain a strong understanding of customer requirements and processes
  • Work collaboratively with team members to ensure responses and resolutions to customer problems
  • Work collaboratively with internal partners to manage customer interactions
  • Support a positive team culture based on Logixal values
  • Help with sharing, updating, and creating knowledge resources
  • May be involved with special projects/special team support

  By submitting an application, you acknowledge we will process your data in order to consider you for the position you apply for and for other open positions within our company for which you may be suited. We collect and store your data in accordance with our Recruiting Privacy Practices. You confirm that you have the right to work in the United Kingdom.

  About us:

  As an industry-leading provider of Managed IT Support and cloud-based technology solutions, Logixal believes there is no limit to what our customers can achieve with the right technology partner. The company offers MSP services, IT Consulting, Business Continuity, Cyber Security, Monitoring, Microsoft 365, and Business Management solutions. We design, deliver, and support Information Technology services that help start-ups, SMEs, and large and complex organisations reach their operational objectives by taking care of the IT needs.

  Since its founding in 2012, Logixal continues to win awards each year for its rapid growth, product excellence, superior technical support, and fostering an outstanding workplace. Platinum is the highest level of Investors in People that an organisation can achieve. The internationally recognised accreditation is testimony to our commitment to our staff and was achieved after receiving online feedback from the firm’s employees followed by interviews, all measuring performance against the nine indicators of the Investors in People Standard.